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We want you to be satisfied with your QSREX subscription. This Refund Policy outlines when refunds are available, how to request one, and what happens after your request is submitted.
By purchasing a subscription to any QSREX product, you agree to this Refund Policy.
Many QSREX products offer a 7-day free trial for new subscribers. During the free trial:
Important: If you do not cancel before the trial ends, your payment method will be charged the applicable subscription fee automatically. Charges made after the trial period has expired are subject to the standard refund terms below.
If you are charged for a monthly subscription and have not used the service in the current billing period, you may request a full refund within 48 hours of the charge.
Refund requests submitted after 48 hours for monthly subscriptions will not be eligible unless an exception applies (see Section 4).
Annual subscriptions are eligible for a pro-rated refund for unused months if you request cancellation and a refund within 14 days of the original charge date.
After 14 days, annual subscriptions are non-refundable for the remainder of the billing cycle.
If you upgrade your plan mid-cycle, you will be charged only the difference. If you downgrade, the change will take effect at the start of your next billing cycle — no partial refund is issued for the current cycle.
Refunds will not be issued for:
We do reserve the right to issue refunds or credits at our discretion in extenuating circumstances (e.g., extended platform outages, billing errors).
To request a refund, follow these steps:
Send an email to [email protected] with the subject line: "Refund Request — [your account email]"
Your account email, the product name, the charge date, and the reason for requesting a refund.
We will review your request and respond within 2 business days. If approved, we will initiate the refund.
Once a refund is approved, the following timelines apply:
We have no control over your financial institution's processing times after the refund is initiated on our end.
You can cancel your subscription at any time from your account dashboard under Billing & Plans. Cancellation stops future charges but does not automatically trigger a refund for the current billing period unless you are within the eligible refund window.
After cancellation, you retain access to paid features until the end of your current billing period.
If you have questions about refunds, billing, or this policy, please contact us and we will respond within 2 business days.
Refund requests & billing questions